Shop Policy
PAYMENT POLICY
We accept PayPal and all major credit cards. All available jewelry will be shipped within 5-7 business days of payment confirmation. **During holiday season (October-December), please expect delays in shipment.
We utilize Paypal to process your online orders to make your shopping experience with Hawaii Sweetheart Designs safe and easy. Paypal will handle the encryption of your financial information to protect your identity, safeguard against hacking, and prevent fraudulent activity.
When you purchase online from a verified Paypal vendor, your confidential information is never shared with the retailer. Paypal also offers protection for goods purchased from one of their vendors. Find out more information about how Paypal protects BOTH buyers and sellers.
DELIVERY POLICY
All orders are shipped via USPS First Class Mail within 5-7 business days of receiving a cleared payment. Shipping is free on all orders that are $25 or more.
All items will be carefully wrapped in a gift box filled with cotton padding. To reduce waste and shipping costs, multiple items will be packaged together. Please let me know in advance if you'd like separate boxes or have other special shipping requests.
*****If your shipment is being sent as a gift to someone, please include the recipient’s address in the note for the seller as you checkout. Your recipient will know all the components of their special handcrafted gift.
SHIPPING UPGRADE POLICY:
Upgrade to USPS Priority Mail (2-3 day delivery to anywhere in the U.S.)
- Add $10.95
Upgrade to USPS Express Mail (Overnight delivery to anywhere in the U.S.)
- Add $35
RETURN POLICY
ALL SALES ARE FINAL
All of my creations are handcrafted so slight variations should be appreciated as one of the many special characteristics of our Hawaii Sweetheart Designs pieces. All gemstones are natural and therefore minimal color and shape differences, as well as slight inclusions should be expected. These “imperfections” are what give each stone or bead its authenticity and charm.